In some cases you may be trying to use your Zestful card at a specific location inside of an airport, hotel, grocery store, or other multi-vendor marketplace, and get a decline (a common example would be a decline for a Starbucks that is inside of your grocery store).

Unfortunately in some cases these locations are considered owned and operated by the business in which they are in, which means on our end we interpret them as such. So that Starbucks inside of your grocery store would be processed as your grocery store, which most likely is not in the Zestful catalog (even though Starbucks certainly is).

We are doing our best to fix this issue as we continue to partner with brands, however you may experience declines at these locations.

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